Terms of service

Welcome to Weihai Heron SCM Co., Ltd. (hereinafter referred to as "We", "Us", or "Our"). By accessing and using our website, you acknowledge that you have read, understood, and agree to be bound by these Terms of Service. This agreement constitutes a legally binding contract between you and Weihai Heron SCM Co., Ltd., governing your access to and use of our website and all related services, content, and functionality. If you do not agree with any part of these terms, you must not use our website or services.

These Terms of Service apply to all visitors, users, and others who access or use our website, including browsers, registered users, customers, vendors, merchants, and content contributors. Your continued use of the website constitutes your acceptance of these terms. We reserve the right to update or modify these terms at any time, effective immediately upon posting. It is your responsibility to review these terms periodically.

If you have any questions or concerns regarding these Terms of Service, we encourage you to contact us before proceeding. Our customer support team is available to clarify any uncertainties you may have regarding your rights and obligations under this agreement.

You are permitted to use our website only for lawful purposes and in strict accordance with these Terms of Service. You agree not to use the website in any way that violates applicable laws or regulations, or that could damage, disable, overburden, or impair the website or interfere with any other party's use.

You may use our website to browse products, make legitimate purchases, create and manage your account, contact customer service, and engage in other activities that align with the intended purpose of the website.

The following are strictly prohibited and may result in immediate termination of access and possible legal action:

• Unauthorized System Access: Attempting to gain unauthorized access to any portion of the website, other accounts, or connected systems through hacking, password mining, or other illegitimate means.
• Malicious Software: Transmitting viruses, malware, Trojan horses, worms, spyware, or other harmful code that could damage or disrupt the website.
• Data Harvesting: Collecting personally identifiable information of other users without explicit consent, including via automated systems, bots, or scripts.
• Automated Scraping: Using bots, spiders, or scrapers to access the website without prior written permission.
• Identity Misrepresentation: Impersonating any person or entity, or falsely stating your affiliation with a person or entity.
• Service Interference: Engaging in activity that restricts or inhibits other users from using or enjoying the website, including spamming or flooding.
• Illegal Activities: Using the website for any unlawful purpose, including fraud, money laundering, or other criminal activity.

We strive to ensure all product descriptions, images, specifications, and pricing on our website are accurate and up-to-date. However, we do not guarantee that all content is error-free and reserve the right to correct any inaccuracies at any time without prior notice. Product images are for illustrative purposes and may not always reflect exact appearance or features.

Product descriptions are based on information provided by manufacturers and suppliers. Specifications, availability, and pricing may change without notice. We recommend reviewing all product details carefully before purchasing. Contact our customer service team if you have any doubts.

We reserve the right to correct any pricing errors or omissions. If a product is listed at an incorrect price due to a typographical or system error, we reserve the right to refuse or cancel orders placed at that price, even after confirmation and payment processing. You will be notified and offered options including cancellation or proceeding at the correct price.

Product availability is subject to change without notice. We reserve the right to limit quantities per customer, household, or order. If a product becomes unavailable after your order is placed, we will notify you promptly and offer alternatives or a full refund.

When you place an order, you are making an offer to purchase at the stated prices and terms. We reserve the right to accept or reject any order for any reason, including product availability, pricing errors, suspected fraud, or failure to meet verification requirements.

Your order is an offer to purchase, not a binding contract, until we confirm acceptance. An order confirmation email acknowledges receipt but does not constitute acceptance. Acceptance occurs when we process your payment and begin preparing your order for shipment.

All prices are listed in the currency shown on the website and are subject to change without notice. By submitting payment information, you confirm that you are authorized to use the selected payment method and that sufficient funds are available. We accept PayPal and major credit/debit cards, all processed through secure PCI-compliant gateways.

We use advanced encryption and security protocols to protect your payment information. We do not store full payment card details on our servers. All transactions are processed through trusted third-party providers compliant with PCI DSS standards.

All content on this website — including text, graphics, logos, icons, images, audio, video, software, and all compilations thereof — is the exclusive property of Weihai Heron SCM Co., Ltd. or its content suppliers and is protected by international copyright, trademark, and intellectual property laws.

All content may not be reproduced, distributed, modified, republished, downloaded, posted, or transmitted in any way without our prior written consent, except as expressly permitted by these Terms or applicable law. Unauthorized use may result in civil and criminal liability.

All trademarks, service marks, logos, and trade names displayed on the website are registered and unregistered trademarks of Weihai Heron SCM Co., Ltd. or their respective owners. You are not granted any right to use any trademarks without prior written consent.

We grant you a limited, non-exclusive, non-transferable, revocable license to access and use the website for personal, non-commercial purposes only. This license does not include the right to resell or commercially exploit the website, collect product listings, or use data mining tools. Any unauthorized use terminates this license immediately.

If you create an account, you are responsible for maintaining the confidentiality of your credentials and for all activities that occur under your account. You agree to notify us immediately of any unauthorized use or security breach.

To create an account, you must provide accurate, current, and complete information and be at least 18 years old (or the age of majority in your jurisdiction). Providing false or misleading information may result in account suspension or termination.

• Use a strong, unique password and keep it confidential
• Do not share your account credentials with any third party
• Notify us immediately of any unauthorized use or suspected breach
• Log out after each session, especially on shared devices
• Take reasonable steps to secure your account and personal information

We reserve the right to suspend or terminate your account at any time, with or without notice, for any reason including violation of these Terms, fraudulent activity, or failure to comply with applicable laws. Upon termination, your right to access the website ceases immediately.

To the fullest extent permitted by applicable law, Weihai Heron SCM Co., Ltd., its affiliates, officers, directors, employees, agents, suppliers, or licensors shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising out of or in connection with your use of the website or services.

Our total liability to you for all claims shall not exceed the greater of the amount you paid to us in the 12 months preceding the claim or one hundred U.S. dollars ($100). Some jurisdictions do not allow the exclusion or limitation of liability for consequential or incidental damages, so the above limitation may not apply to you.

The website and all content, products, and services are provided on an "as is" and "as available" basis without warranties of any kind, either express or implied, including warranties of merchantability, fitness for a particular purpose, title, or non-infringement. We do not warrant that the website will be uninterrupted, secure, or error-free.

You agree to indemnify, defend, and hold harmless Weihai Heron SCM Co., Ltd., its affiliates, officers, directors, employees, agents, licensors, and suppliers from and against all claims, liabilities, damages, losses, costs, and expenses (including reasonable attorneys' fees) arising from your violation of these Terms, your misuse of the website, or your violation of any law or the rights of a third party.

This indemnification obligation survives the termination of these Terms and your use of the website. We reserve the right to assume exclusive defense and control of any matter subject to indemnification by you, in which case you agree to cooperate fully.

We reserve the right to terminate or suspend your access to the website, with or without notice, for any reason including breach of these Terms, suspected fraudulent activity, or violation of applicable laws. Upon termination, your right to use the website ceases immediately.

All provisions that by their nature should survive termination shall survive, including ownership provisions, warranty disclaimers, indemnity, and limitations of liability. You may also terminate your use of the website at any time by discontinuing access and deleting your account.

We encourage you to contact us first to attempt to resolve any dispute informally — many issues can be resolved quickly through direct communication. If a dispute cannot be resolved informally, it shall be submitted to binding arbitration in accordance with the rules of the American Arbitration Association, unless prohibited by applicable law. Arbitration shall take place in Franklin, Indiana.

We reserve the right to modify or replace these Terms of Service at any time. If a revision is material, we will provide at least 30 days' notice prior to any new terms taking effect. What constitutes a material change will be determined at our sole discretion.

By continuing to access or use our website after revisions become effective, you agree to be bound by the revised terms. If you do not agree to the new terms, you must stop using the website and may cancel any pending orders in accordance with our policies.

If you have any questions, concerns, or feedback regarding these Terms of Service, please contact us. Please include your name, email address, and a detailed description of your question so we can respond effectively.