Contact Us

Weihai Heron SCM Co., Ltd.
📞 +86 159 0631 5365
01

We're Here to Assist You

At Weihai Heron SCM Co., Ltd., we place immense value on every interaction with our valued customers. Your questions, thoughtful feedback, and any concerns you may have are not only welcomed but actively encouraged as essential components of our continuous improvement process.

Our specialized customer support department is staffed by professionals who receive ongoing, intensive training to expertly manage a comprehensive spectrum of inquiries. We adhere to a strict service level protocol designed to respond to all non-urgent inquiries within a 1–2 business day timeframe.

02

Send Us a Message

Please use the form below to transmit your message directly to our support team. Fields marked * are required.

03

Contact Information

  • Support Email support@heronbbq.com For all general customer service inquiries
  • Phone +86 15906315365
  • Address Rm 1509, Block D, Lotte Century City 3 (Jiulong Bldg), Weihai ETZ, Shandong, China
Note: For PayPal-specific inquiries, please contact PayPal's customer support directly through their official channels.
04

Response Times

  • General Inquiries & Pre-SalesWithin 1–2 business days
  • Active Order & Post-Purchase SupportWithin 1–2 business days
  • Return & Refund RequestsPriority response within 1–2 business days
  • Escalated & Urgent MattersAcknowledgment within 24 hours during business hours

Business days are Monday through Friday, excluding U.S. federal holidays. Our support team operates during China Standard Time (UTC+8), Monday–Friday, 9:00–18:00, excluding public holidays.

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Tips for Faster Help

  • Order Reference NumberInclude your complete order number in every inquiry
  • Clear DescriptionDescribe the issue thoroughly with specific details
  • Supporting DocumentationAttach photos, screenshots, or relevant files
  • Accurate Contact DetailsEnsure your email and phone number are correct