Shipping policy
Weihai Heron SCM Co., Ltd. (hereinafter referred to as "We", "Us" or "Our") establishes this Shipping Policy to clarify delivery standards for all orders placed through our online store. We are committed to providing reliable, transparent, and efficient shipping services to our valued customers across various regions.
We provide comprehensive global shipping services to all 50 states of the United States (including Alaska and Hawaii) and most international countries and regions. Our logistics network is designed to ensure wide coverage and timely delivery.
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PO Boxes or military addresses (APO/FPO)
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Countries or regions under international trade sanctions
For remote areas requiring specialized logistics arrangements — such as island destinations, rural communities, or areas with limited carrier access — additional fees may apply. These fees will be clearly displayed during checkout before you complete your order.
Shipping costs are calculated based on the shipping method selected, package weight and dimensions, and delivery destination. All fees are displayed during checkout before you complete your purchase. Free shipping promotions may be available for orders meeting certain criteria and will be clearly indicated at checkout.
Estimated delivery within 20 to 30 working days (UTC) from the date of order confirmation.
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Working days exclude weekends and United States federal holidays
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During peak shopping seasons, slight delays of 2–3 additional working days may occur due to high shipment volumes
Real-time tracking updates are provided via a direct link to the carrier's website, included in your shipping confirmation email.
All orders are processed at our fulfillment center during regular business hours, excluding weekends and public holidays.
| Order Type | Processing Time | Notes |
|---|---|---|
| Standard Orders | 1–2 working days | Includes payment verification, inventory allocation, and quality inspection |
| Custom or Personalized Items | 3–5 working days | Additional time required for custom production and special handling |
Tracking numbers are automatically generated and emailed to you within 24 hours of shipment confirmation. You can track your order using either of the following methods:
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Click the direct carrier website link provided in your shipping confirmation email
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Visit the "My Orders" section of your personal account on Weihai Heron SCM Co., Ltd.
We strive to ensure every order arrives on time and in perfect condition. Please contact our customer service team within 7 working days of the estimated delivery date if any of the following occur:
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Your order has exceeded the stated delivery window without arrival
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Items arrive damaged, defective, or incomplete
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Your complete order number and tracking ID
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Clear photos of any damaged items and the external packaging
Once we receive and verify the necessary details, we will promptly arrange replacements or refunds as appropriate, following carrier verification procedures.
For any shipping-related questions or concerns, please reach out to our support team. Including your order number helps us assist you more efficiently.