Privacy policy

This Privacy Policy is issued by Weihai Heron SCM Co., Ltd. (hereinafter referred to as "We", "Us" or "Our"). We are deeply committed to protecting your privacy and safeguarding your personal information. This policy explains in detail how We collect, use, share, and protect your information when you visit Our website, make a purchase, create an account, or interact with Our services in any way.

Your privacy is important to Us, and We take Our responsibility to protect your personal information seriously. We understand that you trust Us with your information, and We work diligently to maintain that trust by implementing robust security measures and following best practices for data protection.

By using Our website and services, you acknowledge that you have read and understood this Privacy Policy and agree to the collection and use of your information as described herein. We encourage you to review this policy periodically, as We may update it from time to time to reflect changes in Our practices, technology, or legal requirements.

When you interact with Our website, make a purchase, create an account, or contact Us, you may provide the following types of personal information:

• Contact Information: Full name, email address, phone number, and mailing address — necessary for order processing, shipping, and communication.
• Financial Information: Payment details such as credit card numbers, billing address, and transaction information. Processed securely through Our payment processors.
• Account Details: Username, password, account preferences, profile information, and purchase history.
• Communication Records: Messages, inquiries, feedback, and other communications you send to Us.
• Marketing Preferences: Your preferences regarding marketing communications, newsletters, and promotional materials.

When you visit Our website, We automatically collect certain technical and usage information:

• Device & Browser Data: IP address, device type, operating system, browser type and version, and device identifiers.
• Usage Analytics: Pages visited, time on page, click patterns, search queries, referring URLs, and navigation paths.
• Geographic Data: General location derived from your IP address, used to provide location-relevant content.
• Technical Data: Cookies, log files, web beacons, pixel tags, and similar tracking technologies.
• Performance Metrics: Website performance metrics, error logs, and system information.

We use your information to process and fulfill your orders, manage payments, arrange shipping, and provide order confirmations and updates — including verifying identity, processing payments via PayPal, and coordinating with shipping carriers.

We use your information to respond to inquiries, provide support, handle returns and refunds, and resolve issues. Your communication history helps Us provide better service and ensures continuity of support.

We use your information to create and manage your account, authenticate your identity, and maintain your preferences — making your shopping experience more convenient and personalized.

We send transactional emails, order confirmations, and shipping notifications as part of fulfilling your orders. Marketing communications are sent only with your consent. You can opt out at any time by clicking unsubscribe in any email or by contacting Us directly.

We analyze website usage to improve Our services, enhance user experience, and develop new features — including identifying popular products and testing improvements.

We monitor for suspicious activity, verify transactions, and protect against unauthorized access to safeguard both you and Our systems.

We use your information to comply with legal obligations, enforce Our terms and policies, and protect Our rights. We may disclose information in response to legal processes where required.

We do not sell, rent, or trade your personal information to third parties for their marketing purposes. We may share your information only as necessary with trusted service providers under strict confidentiality agreements.

• Payment Processors: PayPal and credit card processors — required to protect payment information under PCI DSS standards.
• Shipping Providers: Postal services and couriers that deliver your orders and provide tracking information.
• Communication Services: Companies that help Us deliver transactional and marketing emails.
• Analytics Platforms: Companies that provide insights into how Our website is used.
• Customer Support Tools: Companies that help Us manage customer inquiries efficiently.
• Infrastructure Providers: Companies that host Our website and store Our data under high security standards.

All service providers are contractually obligated to keep your information confidential and use it only for specified purposes. They may not use your information for their own marketing.

We may disclose your information if required by law, court order, or government regulation, or to protect Our rights, property, or safety. We may also share information in connection with business transactions such as a merger or acquisition, with appropriate confidentiality protections.

We use industry-standard SSL encryption for data transmission and encryption for stored data. Secure servers, firewalls, and access controls protect Our systems. Regular security assessments and vulnerability testing help Us identify and address potential issues proactively.

Access to personal information is limited to employees and service providers who need it to perform their jobs. All staff are trained on data protection practices, and access is logged and monitored to detect unauthorized attempts.

Depending on your location, you may have the following rights regarding your personal information:

Our website is not intended for children under the age of 13 (or the applicable age of majority in your jurisdiction). We do not knowingly collect personal information from children under 13. If you are a parent or guardian and believe your child has provided Us with personal information, please contact Us immediately and We will delete such information from Our systems. We comply with all applicable laws regarding the protection of children's information, including COPPA in the United States.

Our website may contain links to third-party websites, services, or applications not operated by Us. We are not responsible for the privacy practices or content of these external sites. When you click on a third-party link, that site's own privacy policy will apply. We encourage you to review the privacy policies of any third-party sites you visit, as their practices may differ from ours.

Your information may be transferred to and processed in countries other than your country of residence, which may have different data protection laws. By using Our website and services, you consent to such transfers. We take steps to ensure your information is protected regardless of where it is processed, including using appropriate safeguards and contractual protections with service providers.

We may update this Privacy Policy from time to time to reflect changes in Our practices, technology, or legal requirements. When We make material changes, We will notify you by email or through a prominent notice on Our website. Your continued use of Our website after any changes constitutes acceptance of those changes. We encourage you to review this policy periodically.

If you have questions, concerns, or requests regarding this Privacy Policy or Our privacy practices, please contact Us. When reaching out, please include your name, email address, and a detailed description of your question or concern so We can respond quickly and accurately.